What is the FortiFone User Portal?

The FortiFone User Portal lets you manage your phone settings online—voicemail, call forwarding, call history & contacts.

1. Sign In

1. Open your browser and go to the Owasso Bookmarks and click OPS Phone System or browse to https://phones.owassops.org/voice .
2. Enter your username (Your Extension).
3. Enter your password (Your Computer Password).
4. Click Sign In.

2. Dashboard Overview

After login, you’ll typically see:

3. Voicemail
Record or Change Your Greeting

1. Go to Voicemail.
2. Select Voicemail Options.
3. Record using:
   • Your computer microphone or
   • Upload an audio file (if enabled).
4. Save changes.

Listen to Voicemail

• Go to Voicemail from the Dashboard page.
• Click play to play a message.
• Check the box next to the message to enable options to delete, Download, Forward, Mark As Urgent, Read or Unread.
• Voicemails may also be delivered to your email (if enabled)

4. Call Handling

1. Open Call Handling.
2. Enable or Disable Do not distrub.
3. Enable or Disable Call forward.
   
4. Under User's call handling configure more call handling options based on your phone status.
5. Under Quick call handling configure Out of office, Away and Other settings and define schedules.
6. Click OK to Save changes.

5. Call History

1. Open Call Logs or History
2. View:
   • Incoming calls
   • Outgoing calls
   • Missed calls
3. Click the phone icon to call a number back from your desk phone.

7. Contacts

1. Click Contact on the Dashboard page.
2. Use the Dropdown at the top of the screen to select Personal or Directory.
   
3. Select Directory to search for extentions by name.
   
4. Click the phone icon next to their name to call them on your desk phone.

8. Preferences

• User Settings
  • Add your picture to display on the other caller's phone when on a call.
  • Change your voicemail PIN
• Display Preferences
  • Customize your Default Portal, Phone language, GUI language, GUI color and Time Zone.
• Use Programmable Key... to program the keys on your phone.