Verifying Wireless Connection

Troubleshooting after OPS-MobileDevices is no longer available

1. If the device is a district managed iPad or Chromebook:
   
   a) Bring the device to a common area where the OPS-Wifi open network is available and connect the device to the open Wi-Fi to allow it to communicate with its management console to obtain the correct connection information. This will take a few minutes for the Chromebook to update. (See Verifying Wireless Connection below)
   
   b) If the device is still unable to connect to the OPS-DistrictDevices please submit a support request online at https://owassops.sherpadesk.com/portal or call the Helpdesk (4357) for assistance.
   
   
2. If your laptop or wireless desktop is unable to connect to the OPS-Mobile network (See Verifying Wireless Connection below) please submit a support request online at https://owassops.sherpadesk.com/portal or call the Helpdesk (4357) for assistance.

Verifying Wireless Connection

iPad Wireless Connection

1. Click on the Settings icon on the iPad.
   
2. Select the Wi-Fi setting on the left pane (below the setting for Airplane Mode). Verify the device is connected to the OPS-DistrictDevices wireless network. A check should appear to the left of the network name. If the device is not connected to the correct network then select OPS-DistrictDevices from the list in the right pane to connect. Confirm there is a check next to OPS-DistrictDevices. If prompted for a password, or the device fails to connect please submit a support request online at https://owassops.sherpadesk.com/portal or call the Helpdesk (4357) for assistance.

Chromebook Wireless Connection

1. Click on the wireless icon on the Taskbar in bottom right corner of the screen.
   
   
2. Click on the wireless network icon to show connected/available wireless networks.
   
   
3. Confirm the Chromebook is connected to the OPS-DistrictDevices wireless network. If not, select the network connection from the list and verify it shows Connected. If prompted for a password, or the device fails to connect please submit a support request online at https://owassops.sherpadesk.com/portal or call the Helpdesk (4357) for assistance.
   

Laptop Wireless Connection

1. Click on the wireless icon in the Taskbar, on the bottom right corner of the screen.
   
   
2. Confirm the device is connected to OPS-Mobile. If not, select it from the list of wireless network and confirm it connects. If prompted for a password, or the device fails to connect please submit a support request online at https://owassops.sherpadesk.com/portal or call the Helpdesk (4357) for assistance.