Issue: You are unable to connect your district-provided laptop to the OPS Wi-Fi network.

Resolution Steps

1. Follow these steps to reset and refresh your wireless connection:
2. Verify Location: Ensure that you are at an OPS building.
3. Connect via Wired Network: Plug your laptop into a docking station.
4. Log In: Log into your laptop if you are not already signed in.
5. Locate Network Icon: At the bottom right corner of your screen (next to the clock), click on the network icon (represented by a computer screen with an Ethernet cable/plug).
   NOTE: If you don't see the network icon, create a ticket to have your desktop inspect the docking station connection and try connecting to a different dock to complete this process.
   
6. Open Wi-Fi Menu: Click the arrow next to the Wi-Fi icon to view available wireless networks.
   
7. Forget the Network: Right-click on the OPS network in the list and select Forget.
   
8. Reconnect: Select the OPS network from the list again and click Connect.
   
9. Confirm Connection: When prompted to "Continue connecting", click Connect.
10. NOTE: If you are prompted for a user name and password, click Cancel and try again.